HHI Goes Mobile

South Korean shipbuilder Hyundai Heavy Industries has gone mobile, launching the world’s first after-sales services (A/S) for ships accessible via a smartphone.

Called m-PASS, the mobile A/S system allows shipowners to monitor the status of a ships equipment, retrieve information about a ships equipment makers, and easily find contact points for maintenance staff.

With the mobile system, Hyundai Heavy can perform maintenance and repair services anytime and anywhere reducing maintenance costs.  The system also provides Hyundai Heavy’s maintenance staffs a better and more efficient line of communication for exchanging technical information and sailing schedules with shipowners and equipment makers.

HHI has also been operating e-PASS since August 2011, a website for after-sales service, to enable clients to gain an access to a variety of information about ships from delivery to dismantling.  The company also plans to adopt the mobile maintenance system to its marine engines.

Hyundai Heavy has been active in applying IT to its shipbuilding business. The company unveiled WiBro, the world’s first high-speed wireless data communications network exclusively designed for shipbuilding in May 2010, and IT-based remote monitoring and controlling smart ship system in March this year.

Updated: August 12, 2011 (Originally published August 10, 2011)

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