Maersk Provides Operational Updates After Cyber Attack

Photo credit: Maersk

A.P. Moller-Maersk, the owner of the world’s largest shipping company Maersk Line, is providing regular updates on its operational status after it was hit by the global ransomware attack known as Petya, which began Tuesday, June 27, 2017. Maersk was among the hardest hit by the attack, crippling Maersk’s IT and booking systems, and leading to congestion at some of the 76 ports run by the company’s APM Terminals unit. 

On Wednesday, Maersk said that the issue remained contained and it was once again able to accept bookings via the INTTRA booking platform.

Maersk entities Maersk Oil, Maersk Drilling, Maersk Supply Services, Maersk Tankers, Maersk Training, Svitzer and MCI were operationally unaffected by the global cyber attack. 

In response to the cyber attack, Maersk has set up a website to provide regular updates regarding its operational status. For the latest update from Maersk, visit: http://www.maersk.com/en/operationalupdate, or read below:

You can also check out Maersk’s Twitter page for the latest updates. 

Maersk Update: June 29, 20:48 CEST

Following the cyber attack on Tuesday, A.P. Moller-Maersk is cautiously progressing towards technical recovery to ensure the issue remains contained. It is too early to give a timeline for normal state of business to be restored.

The entities Maersk Oil, Maersk Drilling, Maersk Supply Service, Maersk Tankers, Maersk Training, Svitzer and Maersk Container Industry remain operationally unaffected.

Maersk Line has since 7.00 PM CEST been taking online bookings through three different solutions. Via INTTRA, EDI (Electronic Data Interchange) and an online booking form. Maersk Line is loading cargo as booked and handling of cargo in transit is close to normal.

For APM Terminals the situation continues to improve. Impacted terminals have implemented business continuity plans and operations teams are carefully implementing IT solutions that will restore full operations.

Damco and its customers are working together on receiving and dispatching of CFS (Container Freight Station) shipments. With this Damco remains operational across all its main products.

We understand the concerns caused by this situation for our customers and partners. We remain dedicated to ensuring best possible business continuity.

Here is the update from Maersk that was issued earlier today: 

Maersk Line is pleased to confirm the following:

Terminals
Most terminals are operating, please visit this authenticated link to see which: http://www.maersk.com/en/operationalupdate. We will update the information here as frequent as possible, minimum daily.

Your Past Bookings
All bookings made before the incident on the 27th of June 08:00 are secured and the data is saved on our systems. For those bookings that were confirmed, equipment will be released as normal. You do not need to create replacement of duplicate bookings. This includes bookings made via EDI.

New Bookings – Dry and Reefer
-Via INTTRA: As communicated in our last message, bookings can be placed on the world’s largest booking platform: INTTRA. Please follow normal procedures!
-Via EDI: Bookings can still be sent through EDI and will be held and batch confirmed early next week.
-Via Online: We have recently opened a simplified online booking form, please use links below. We can confirm that these links have been authenticated and cleared by security and the tool is isolated from our network to avoid any risk to you!

Maersk Line: tinyurl.com/apmmbook
MCC: tinyurl.com/mccbook
Safmarine: http://tinyurl.com/safmbook
Seago Line: http://tinyurl.com/sglbook
SeaLand: tinyurl.com/seaubook

Dangerous Cargo via the online form
We have some limitations to receive bookings for some dangerous goods categories. Specific questions on this are to be addressed to your sales rep via their mobile.

Pricing
Rates issued prior to the system outage still stand, and no rate increases will be issued until our systems are restored.

We will keep you updated. You can also stay informed on www.maersk.com/operationalupdate. This website and link has been checked, authenticated and cleared by security in order to avoid any risk to you.

Thank you once again for your patience and we look forward to carrying your cargo.

You can also check out Maersk’s Twitter page for the latest updates.