Four weeks ago, I had my original TWIC enrollment experience. The post is here.
Today I picked up my TWIC. Last Thursday I went online to see if the card was ready and the info said yes. I printed out the form and made an appointment to pick up the card for Monday at 08:15.
On Friday, I was close to the enrollment office (very close the $3.32 per gallon gas on the reservation - the lowest in town) in my hometown of Anacortes WA and decided to stop by to see if I could pick up the card. There was one person being processed and one person in line. Cool, I figured. The clerk asked if I had an appointment, I said no. When pressed to see if anyone had an appointment after the guy in the que, she said they didn’t know and I’d have to take my chances. What? A computerised system and the local office didn’t have access to the data base of appointments. Correct.
This morning’s experience was much better than I could have anticipated:
08:00 Arrival for 08:15 appointment
08:07 Seated for processing
08:16 Out the door with TWIC in hand
It is interesting, that they used my fingerprint to call up my record. I never gave my name.
You can check the status of your TWIC and make appointment to pick it up, if it’s ready, here.
Editorial Note: For an audio account of the TWIC experience click HERE
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I applied for TWIC on 04 Feb.
Credit card was charged on 04 Feb.
I checked website periodically, not getting to worried.
After 8+ weeks, I called the ONLY number they have. Waited 30 minutes to talk to forst representative, who confirmed what my computer told me: I WAS NOT ENROLLED.
Waited 60 minutes to talk to next rep, who once again confirmed that I WAS NOT ENROLLED. And it will take approx. 3 more weeks to figure out why.
THIS IS A COMPLETELY DIGITAL SYSTEM. HOW AM I NOT ENROLLED?
THEY TOOK MY PICTURE, MY FINGERPRINT AND SCANNED MY NICE NEW PASSPORT.
But the charge showed up that *&^%$$ day!
Does anyone know who/how to complain about this ridiculous situation?
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