Poll - How Would You Rate The TWIC Experience

While many persons with good computer skill normally don't have problems pre-enrolling for their TWIC, many persons without computer skills have major problems with the process, in particular the requirements attached to the password.

TwicMadeEasy.com was created to assist those transportation workers through the pre-enrollment process.

The TSA and their TWIC program in my opinion by: 1. Improving the production timeline for the credentials (by repairing their machines) 2. Improve the customer service of their phone help-line (by actually answering the phone calls)and 3. Require their contracted enrollment offices to improve their customer service focus (know where to actually locate the credential in their files when a worker comes to pick it up).