My TWIC enrollment experience - less that stellar

Published: February 26th, 2008 by Richard | Comments |


tsa My TWIC enrollment experience   less that stellar

It comes as no surprise that we in the United States are security aware. Possible threats create new legislation on a regular basis. Today, I enrolled for my Transportation Worker Identification Credential (TWIC.) The office was due to be opened at 08:00. Here’s what happened.

07:57 I arrive at the Anacortes Wa. enrollment location, 5 miles from my home.

08:07 Worker #1 arrives and apologizes for being late.

08:11 Worker #2 arrives

08:12 Workers #1 and #2 discuss if the computer is up an running

(they are subcontractors to Lockheed Martin who is a subcontractor to TSA)

08:12 Second enrollee arrives for a 08:15 appointment

Workers indicate enrollee #2 will be served first (I preenrolled before appointments were offered)

08:13 Phone call is placed stating, “There are workers here to be enrolled.”

08:19 Lockheed Martin supervisor of the enrollment site arrives and unlocks the computer

08:28 Second enrollee is seated for an interview

08:45 Second enrollee’s interview is completed

08:48 I am seated for the interview

My credit card is charged the $132.50 fee

Information on my pre-enrollment form is confirmed

Finger prints are taken (electronically)

Passport is scanned

My picture is taken

09:02 Process is completed

This was day two of the Anacortes, Wa enrollment operation. The signage for the location only exists at the door and is remote. The workers expect the office to be opened through November 2008.

Folks related to the Coast Guard have told me that TWIC came about because the Department of Homeland Security could not get Coast Guard computers and TSA computers to share information. As licensed mariners in the US are aware, we already have gone through a rigorous FBI background check and have been finger printed. The cost for this privilege of this new card is $132.50

I already carry my Master’s License, Passport, and Maritime Consortium (drug testing) Card aboard the vessels I work on.. I wonder how one more piece of ID is going to keep us safer.

Information from the TWIC website reads:

The Transportation Worker Identification Credential (TWIC) is a vital security measure that will ensure individuals who pose a threat do not gain unescorted access to secure areas of the nation’s maritime transportation system.

TWIC was established by Congress through the Maritime Transportation Security Act (MTSA) and is administered by the Transportation Security Administration (TSA) and U.S. Coast Guard. TWICs are tamper-resistant biometric credentials that will be issued to workers who require unescorted access to secure areas of ports, vessels, outer continental shelf facilities and all credentialed merchant mariners. It is anticipated that more than 750,000 workers including longshoremen, truckers, port employees and others will be required to obtain a TWIC.

The official TSA TWIC site is here.

_________________________

bitterend My TWIC enrollment experience   less that stellarThis post was written by Richard Rodriguez, Rescue Tug Captain, and US Coast Guard approved instructor for License Training. You can read more of his articles at the BitterEnd

Related Articles

Related Link: Need TWIC Advice? Ask your TWIC related question on our Professional Mariner Forum!

Categories: Marine Technology · Regulations · Ship Design

Tags: · , , , ,





-

  • Joe Lafrance
    can your employer fire you for not being able to get a twic card because of a disqualifying crime from 6 years ago(like a drug charge/felony)if they knew you had the charge on you when they hired you,and they didnt require you to have a twic card?and yes ive files for a waiver allready,and that process takes up to 7 monthes to happen i was told that my waiver is being processed and i will most probably get my twic card.but i m still waiting and my job has givin me a dead line of july 8th.I know i wont get an answer of yes or no I will get the waiver or not for at leastr mid july according to T.S.A. Ive also served 10 years in the U.S.ARMY during in which i commited that drug offence.and now as of 2007 have a honorable discharge.
  • THOMAS
    The nightmare continues part two. I am in the same boat as DJ. I applied on Feb21,08 and still haven't received my card. They are still giving me the run around. I have talked to 17 different people that work there an nobody seems to know what's going on. Somebody please help me.
  • Jday
    Seeing as how this card is exactly the same as a DOD CAC card just with different printing on it I dont see why they cannot produce them on the spot like is done with the CAC card. I bet they are trying to justify the high price that is being charged.
  • DJ
    I posted 3 months ago. The NIGHTMARE continues. At this point, I have come to accept the fact that I will never receive a TWIC card and I will be forced to give up sailing and find another line of work. Kind of a bummer since I've been sailing over 20 years. Gotta love TSA and their partner in crime, LOCKHEED MARTIN. Read my timeline nightmare below:

    February 27, 2008 - Applied at the TWIC Enrollment Center, Suite F
    814 Greenbrier Circle, Chesapeake, VA 23320
    May 22, 2008 - Sent e-mail to credentialing@dhs.gov requesting status.
    May 23, 2008 - Received response saying my information was received, gone through the adjudication process, and sent off for production. My information was being kept on file and forwarded to Lockheed Martin for further research, and they would contact me as soon as possible. Never heard from them.
    June 4, 2008 – Sent e-mail to credentialing@dhs.gov asking if I could cancel my application so I can apply elsewhere. I was told I could not cancel as I would be flagged as a duplicate and the system would not process my information. They thanked me for my patience and said I will receive notification.
    July 17, 2008 – Sent e-mail to credentialing@dhs.gov requesting status. Never received a reply!
    August 6, 2008 – Called TWIC Helpdesk. Told to call back in 1 ½ weeks for status update.
    August 19, 2008 – Called for status update. No record of my previous phone call. Asked for case number I was never given. Got frustrated and hung up.
    August 25, 2008 – Called TWIC Helpdesk. I was assigned a Ticket # and told to call back in 2 weeks for status.
    August 27, 2008 – Sent e-mail to credentialing@dhs.gov requesting status.
    August 27, 2008 – Used the online form on the TWIC website to request status.
    August 29, 2008 – Received reply from Operations Manager, Mr. Tom Hathaway, phone # 571-227-1024. He said my security threat assessment was completed on February 29, 2008 and a card order was generated then. He requested Lockheed Martin to investigate my card order but there was a 1 day turn around and the card order must be hung up in the system. He hoped to have an answer by Tuesday (Sept 2, 2008) and will provide an update then. Never heard from him again. Unable to contact him.
    September 2, 2008 – Received response from Brandon Vance at TWIC Helpdesk informing me that my card appears to be misrouted! He apologized that the representatives at credentialing didn’t inform me of this. He escalated a Ticket # to Lockheed Martin and asked that I give him until September 12, 2008 for an update. Never heard from him again.
    September 8, 2008 – Called for status of ticket # from August 25. A representative with an attitude told me I have to wait a month for a status. I told her the representative that gave me the ticket number said 2 weeks. She said she doesn’t have a status and to call back after a month.

    I can't seem to find contact info for anyone at TSA other than the general "run of the mill we'll get back to you" customer service reps. If anyone has e-mail or phone #'s for the management or director of TSA please post. My next step is a letter to my Congressman, hate to go that route and not sure if it will even help, but worth a try.
    Anyone have any other suggestions I'd appreciate your input.
    Thanks All and good luck with your TWIC!!
  • Joe Lafrance
    T.S.A. called me from this number (703)860-8242 that is their main office
blog comments powered by Disqus




Search This Blog



Prefer Google? Click HERE


Subscribe Via Email

Daily Updates


Bi-Weekly Newsletter







Browse Categories




Authors



Recent Comments



Tags


Twitter License Plate