My TWIC enrollment experience – less that stellar

Published: February 26th, 2008 by Richard | SocialTwist Tell-a-Friend

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tsa My TWIC enrollment experience   less that stellar

It comes as no surprise that we in the United States are security aware. Possible threats create new legislation on a regular basis. Today, I enrolled for my Transportation Worker Identification Credential (TWIC.) The office was due to be opened at 08:00. Here’s what happened.

07:57 I arrive at the Anacortes Wa. enrollment location, 5 miles from my home.

08:07 Worker #1 arrives and apologizes for being late.

08:11 Worker #2 arrives

08:12 Workers #1 and #2 discuss if the computer is up an running

(they are subcontractors to Lockheed Martin who is a subcontractor to TSA)

08:12 Second enrollee arrives for a 08:15 appointment

Workers indicate enrollee #2 will be served first (I preenrolled before appointments were offered)

08:13 Phone call is placed stating, “There are workers here to be enrolled.”

08:19 Lockheed Martin supervisor of the enrollment site arrives and unlocks the computer

08:28 Second enrollee is seated for an interview

08:45 Second enrollee’s interview is completed

08:48 I am seated for the interview

My credit card is charged the $132.50 fee

Information on my pre-enrollment form is confirmed

Finger prints are taken (electronically)

Passport is scanned

My picture is taken

09:02 Process is completed

This was day two of the Anacortes, Wa enrollment operation. The signage for the location only exists at the door and is remote. The workers expect the office to be opened through November 2008.

Folks related to the Coast Guard have told me that TWIC came about because the Department of Homeland Security could not get Coast Guard computers and TSA computers to share information. As licensed mariners in the US are aware, we already have gone through a rigorous FBI background check and have been finger printed. The cost for this privilege of this new card is $132.50

I already carry my Master’s License, Passport, and Maritime Consortium (drug testing) Card aboard the vessels I work on.. I wonder how one more piece of ID is going to keep us safer.

Information from the TWIC website reads:

The Transportation Worker Identification Credential (TWIC) is a vital security measure that will ensure individuals who pose a threat do not gain unescorted access to secure areas of the nation’s maritime transportation system.

TWIC was established by Congress through the Maritime Transportation Security Act (MTSA) and is administered by the Transportation Security Administration (TSA) and U.S. Coast Guard. TWICs are tamper-resistant biometric credentials that will be issued to workers who require unescorted access to secure areas of ports, vessels, outer continental shelf facilities and all credentialed merchant mariners. It is anticipated that more than 750,000 workers including longshoremen, truckers, port employees and others will be required to obtain a TWIC.

The official TSA TWIC site is here.

_________________________

bitterend My TWIC enrollment experience   less that stellarThis post was written by Richard Rodriguez, Rescue Tug Captain, and US Coast Guard approved instructor for License Training. You can read more of his articles at the BitterEnd

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About The Author
Captain Richard Rodriguez is a US Coast Guard approved instructor based in the San Juan Islands, Washington. Also a Rescue Tug Captain, Richard's posts on his blog "Bitterend" feature Vessel Assist calls that include live tracking of his vessel.
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  • Joe Lafrance
    can your employer fire you for not being able to get a twic card because of a disqualifying crime from 6 years ago(like a drug charge/felony)if they knew you had the charge on you when they hired you,and they didnt require you to have a twic card?and yes ive files for a waiver allready,and that process takes up to 7 monthes to happen i was told that my waiver is being processed and i will most probably get my twic card.but i m still waiting and my job has givin me a dead line of july 8th.I know i wont get an answer of yes or no I will get the waiver or not for at leastr mid july according to T.S.A. Ive also served 10 years in the U.S.ARMY during in which i commited that drug offence.and now as of 2007 have a honorable discharge.
  • I too enrolled at the Anacortes enrollment center. I finally recieved my card yesterday, it was a long drawn out process with lots of people telling me only what i wanted to hear. After proving to the TSA 3 times that i didnt have different dispositions in washington i was finally accepted to get my card. this took a total of 15 weeks. for something that should have taken 3 weeks. Im curious to see the timeline on my file. Im not sure how long it took for the TSA to get my paperwork from the enrollment center but i have a feeling it was a while. I think i dealt with about 15 people throughout this process. Most times i was told different things so for a while towards the end of the process i wasnt sure what the status of my card was. I too dealt with Maurine Fanguy, she was not one bit of help and apparently she is too good to deal with paying applicants. i would advise anybody having problems to call her at a minimum of 5 times a day. her numbers are Office, 571-227-3741 Cell# 202-821-3144 email is maurine.fanguy@dhs.gov
  • She had a guy named Rex Lovelady dealing with me, he was of some help, however he did tell me once i was approved that my card would be ready for pick up the following week and if i didnt hear anything i was to call him, well the card never showed and he never answered his phone again his number is 571-227-2076 email rex.lovelady@dhs.gov. What i have found it that the TSA isnt much help in the process unless they need more information about your case. The biggest help that i recieved was from Alan Bloodgood who works for Lockheed Martin. I think he goes above and beyond for the applicants, he is a great guy and his contact info is located on a post prior to mine.

    I had to cantact my state senator to get some results. They can get some answers and they need to know about the issues we are having with TWIC. If your having issues in the State of Wa follow the link below, fill out the privacy release and get it faxed over ASAP. There is a link after clicking on the CONSTITUENT SERVICES button, click on the highlighted link that reads CASE AUTHORIZATION PRIVACY RELEASE FORM. Print that, fill it out and fax it to the fax nuber provided.

    <a href="http://cantwell.senate.gov/services/privacy_relea..." target="_blank">http://cantwell.senate.gov/services/privacy_relea...
  • DJAgain
    I finally got my card by contacting the TWIC Director at Lockheed Martin. I found his contact info on the web at this link:

    http://www.apl.com/security/documents/twic_stakeh...

    He responded immediately and found my card within a couple hours. He even asked me where I was and had the card sent to the TWIC center in San Diego, even though I enrolled in Virginia.

    His name is Alan Bloodgood and his e-mail is alan.bloodgood@lmco.com
    He is a good guy and will bend over backwards to help you get your card.

    I never received a reply from Maurine Fanguy, the TSA TWIC Program Director, which I thought was pretty rude.

    Hope this helps.

    DJ
  • mike-Heat Treater
    Hey there, Newport News area same old s---. Went and got fingerprinted, passport, the works. June 27 08 paid the 132.50 waiting for about 5 months just to be told they don't have me as being enroled. Gave the all info including reciept # Visa card # and promised them my first born. Still nothing. Asked about going to a different site and redoing it. They said sure but you have to repay the 132.50. Told that they would escalate the search for my records. Fine, this will be the 3rd time they have done that. Spent all day trying to get through to them. Felt like telling them to stick the card...
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